Our Terms

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GE-334-9257, Near Taifa Goil Filling Station, Taifa Road, Accra

Terms and Conditions – The Fragrance Foundry Gh

1. Introduction
Welcome to The Fragrance Foundry Gh, where fragrances transform daily experiences. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase or using our services.

2. Use of Our Website and Services

By engaging with The Fragrance Foundry Gh, you agree to:

  • Use our platform lawfully and responsibly.
  • Not copy, distribute, or modify any content without permission.
  • Refrain from activities that may harm or disrupt the website’s functionality.
  • Ensure that any information you provide (e.g., during account registration or purchases) is accurate and up to date.

3. Product Information and Availability

  • We strive to ensure that product descriptions and images on our website are accurate. However, slight variations may occur.
  • Product availability is subject to stock levels, and we reserve the right to update or discontinue items without prior notice.
  • Prices may change at any time without notice.

4. Orders, Payments, and Pricing

  • Orders are processed once payment is successfully received.
  • All transactions are securely processed through approved payment gateways. We do not store or have access to your payment details.
  • In case of payment failure or errors, please contact us immediately for assistance.
  • If an order cannot be fulfilled due to stock issues or unforeseen circumstances, we will inform you and offer a refund or alternative product.

5. Shipping and Delivery

  • We offer delivery services based on your location. Estimated delivery times will be provided at checkout.
  • Delays may occur due to external factors beyond our control, such as courier delays or public holidays.
  • Shipping costs are calculated at checkout and vary based on destination and order size.
  • Customers must provide accurate delivery details. The Fragrance Foundry Gh is not responsible for lost packages due to incorrect addresses.

6. Returns and Refunds

  • Due to the nature of perfumes and personal care items, we do not accept returns of opened or used products.
  • Unopened and unused items may be returned within 7 days of purchase, provided they are in their original packaging.
  • Refunds (if applicable) will be processed once we receive and inspect the returned item. Shipping fees are non-refundable.
  • If you receive a damaged or incorrect product, please contact us within 48 hours with proof (photos) to arrange a replacement or refund.

7. Privacy and Data Protection

  • We respect your privacy and protect your personal information according to our Privacy Policy.
  • Personal details collected (e.g., name, email, address) are used solely for order processing and customer service purposes.
  • We do not sell or share your personal data with third parties, except as required by law.

8. Intellectual Property

  • All website content, branding, and product descriptions belong to The Fragrance Foundry Gh and are protected by copyright laws.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Liability Disclaimer

  • The Fragrance Foundry Gh is not responsible for any allergic reactions or sensitivities to our products. We recommend testing a small amount before full use.
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our website may contain links to third-party sites, for which we are not responsible.

10. Amendments to Terms and Conditions

  • The Fragrance Foundry Gh reserves the right to update or modify these Terms and Conditions at any time without prior notice.
  • Continued use of our services after changes are made constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Ghana, and any disputes will be resolved in the courts of Accra.

12. Contact Us

For any questions or assistance, please reach out to us:
Email: [email protected]

Last updated: 8th February, 2025

By using The Fragrance Foundry Gh’ services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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